Refund policy

Return & Refund Policy
At Alyvessa Beauty, customer satisfaction is important to us.
30-Day Return Window
We accept returns within 30 days of delivery. To be eligible for a return, the item must be new, unused, unopened, and in its original condition and packaging.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and provide your order information and photos of the item when applicable.
Beauty and Personal-Care Products
For hygiene and safety reasons, opened or used beauty, skincare, hair-care, and personal-care products are not eligible for return unless they arrive damaged, defective, or incorrect.
Return Method and Shipping
Returns are accepted by mail. Please contact us before returning any product. Customers are responsible for obtaining and paying for the return shipping label unless the item arrived damaged, defective, incorrect, or the return resulted from an error on our part.
Exchanges
We do not accept exchanges.
Restocking Fee
We do not charge a restocking fee.
Refunds
Once your return is received and approved, the refund will be issued to your original payment method. Please allow up to 10 days for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear in your account.
Original shipping charges are non-refundable unless the return results from an error on our part.
For questions about returns or refunds, please contact Alyvessa Beauty through our Contact page.