Refund & Return Policy

At Alyvessa Beauty, customer satisfaction is important to us.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery and provide your order information and photos of the item when applicable.
To be eligible for a return, the product should generally be unused, unopened, and in its original condition and packaging.
For hygiene and safety reasons, certain opened or used beauty, skincare, hair-care, and personal-care products may not be eligible for return unless they arrive damaged or defective.
Please contact us before returning any product. Items returned without prior authorization may not be accepted.
If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Shipping charges may be non-refundable unless the return results from an error on our part.
For questions about returns or refunds, please contact Alyvessa Beauty through our Contact page.