FAQ

Frequently Asked Questions

How long does shipping take?

Shipping times vary depending on the product, supplier, shipping method, and destination. Please review our Shipping Policy for more information.

How can I track my order?

When tracking information becomes available, it will be provided after your order has shipped.

Can I change or cancel my order?

Contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change or cancel it.

What if my item arrives damaged or incorrect?

Please contact us with your order information and photos of the item when applicable. We’ll review the issue and assist you.

Can I return a beauty or hair-care product?

Return eligibility depends on the condition of the product. For hygiene and safety reasons, certain opened or used personal-care products may not be eligible for return. Please review our Refund & Return Policy.

How can I contact Alyvessa Beauty?

Visit our Contact page and send us your question. We aim to respond within 1–2 business days.